Returns, Refunds and Exchanges

RETURNS REFUNDS &  EXCHANGES

Standard (non-personalised) jerseys can be exchanged if returned within 14 days from purchase, item must be in its original condition of unworn and unwashed. We will inspect the item before we issue an exchange. The full value of your product will be exchanged excluding the cost of postage.

Unfortunately personalised jerseys and shirts can not be refunded or exchanged.

Please choose carefully as we don't offer exchanges or refunds for change of mind.

If you have ordered the wrong size in a standard jersey/shirt (non-personalised) we are happy to exchange within 14 days of you receiving your order, if the stock is available. If the stock isn't available at this time we can order your desired size in, however this may incur up to a 6 week wait. 

If your jersey is faulty we are happy to refund, exchange or store credit you for the item. Please note that an item can only be exchanged if your item is in stock or on back order. Original shipping costs are non-refundable, new items will be sent out free of charge.

All our deliveries are tracked and we don't take any responsibility for lost or stolen parcels after delivery.

WE DO NOT ACCEPT ANY THIRD PARTY PROMOTION CODES USED TO CHECK OUT. If this happens your order will be cancelled, it will not be fulfilled and you will be refunded your order amount. 

For further returns enquiries please email us at muscatapparel@gmail.com